Nearly all processes in client services, industrial and governmental organisations tend to evolve in becoming more and more dynamic and complex. And the same goes for these organisations themselves. To keep the desired skills and knowledge of those involved on an up-to-date level, learning within organisation becomes more and more important. Therefore, organisations are taking all sorts of measures to train their employees effectively. The better an organisation manages to regulate this well, the better the chance of staying ahead of the competition.
One of the biggest challenges is closing the natural gap between learning and acting, the difference between plain knowledge and effectively applying this. Just instruction is not enough to teach essential professional skills. To really improve performances one needs to close the gap between knowing and acting as such.
By keeping the learning environment as close to practice as possible, serious games can add tremendous value to your learning programs on the didactic fundamentals of learning by doing.